Terms & Conditions

+ TERMS OF USE

By Using this website you agree to the Terms of Use. We have the right to change these terms at anytime, so please check back regularly. Not all information on this site is accurate or current.

+ RETURN POLICY

frogfuzz gladly accepts returns and exchanges within 14 days or receiving your merchandise. All goods must be in new, sellable condition with original packaging.Please contact us via e-mail first if you wish to return your item.

+ Order Processing Times

We will send out your order within 3 business days.
We do not ship on Saturday, Sunday or Local/Public Holidays.

+ Estimated Delivery Time

Shipping is from Japan.
With standard shipping methods, it usually takes about 2 weeks until arrival. (Estimated delivery time differs depending on where you live.) However, international shipping can be delayed especially during holiday seasons. 

+ About tariffs and other taxes

Please be aware that a custom fee may be charged depending on your country regulations and it is your responsibility to pay the fee. In the event the order is returned because you failed to pay the custom fee, we will have to charge you for both the shipping cost of the return and the original cost of shipment.

+ Lost Items

frogfuzz  is not liable for any products damaged or lost during shipping. If a parcel is lost , please advise us as soon as possible so we can inform our courier of the missing parcel. All items purchased are made pursuant to a shipment contract with our courier. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the courier. Please note that we strive to provide you with outstanding customer service and in case your order is lost or damaged, please contact us at info@frogfuzz.com/message us.

+ Privacy Policy

frogfuzz is committed to customer service and satisfaction. We realize that many customers are wary about shopping on-line and sharing their personal info. We has created this privacy policy to better inform you of the practices we use on our web site. If you have any questions, please contact us at e-mail; info@frogfuzz.com

frogfuzz.com & COOKIES
“Cookies” are files stored on your computer’s hard drive by your internet browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

Ordering From SHOP.frogfuzz.com
When you order from frogfuzz.com, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or give out this data to any other organization without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

We use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site’s design and provide our customers with a fulfilling shopping experience.

Credit Card Processing
Your credit card information is retained by the payment processing service “Stripe” and is not obtained by us. Please refer to the Stripe Terms of Use and Privacy Policy on their website (https://stripe.com/jp/legal/ssa).

Customer Service
you may also email us at info@frogfuzz.com. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Secure Shopping
We use state-of-the-art Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection.

Changes To Privacy Policy
We will notify all customers and account holders of material policy changes via email as they arise. These changes will be found on this page.

Questions About Our Polices
If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at info@frogfuzz.com